Sending Expired Card Notification Emails

This guide shows you how to automatically send notification emails to your WooCommerce customers whenever their saved cards are about to expire.

This allows them to update their payment details and ensure future payments and subscription renewals succeed.

NOTE: This trigger works with any payment gateways that use the WooCommerce native token storage method. You can contact your payment method developer if you’re not sure whether they use the WooCommerce native token storage method.

We’ve tested this on both WooCommerce payments and WooCommerce Stripe payment gateway.

Prerequisites

To follow along with this tutorial, you need to install at least version 3.0 of WooCommerce (Free) and the latest version of Noptin (also free).

Finally, you need to install the WooCommerce add-on for Noptin.

To install Noptin:-

– Log into your WordPress admin dashboard then click on Plugins > Add New.

– Search for “Noptin Newsletter” then click on install.

Step 1 – Create a new automation rule

To do this:-

First, click on Noptin > Automation Rule to open the automation rules management page.

Open automation rules page

Next, click on the “Add New” button to create a new automation rule…

Add a new automation rule

… then select “WooCommerce > Before Saved Card Expires” as the trigger and “Send Email” as the action.

card expiry notication automation rule

Finally, click on the “Continue” button to create the automation rule. Noptin will open a new screen allowing you to edit the automation rule.

Step 2 – Edit the card expiry notification email

Noptin does not come with a drag-and-drop email builder. Instead, it allows you to write your email as you would normally write a normal blog post and then style the email using a template.

card expiry notification email edit page

The editor allows you to edit:-

The email subject…

card expiry notification email edit subject
Sample card expiry notification email subject

The number of days before expiry for which to send the email…

card expiry notification trigger edit
The example will send the email 10, 5, and 3 days before expiry. It ignores non-default cards.

The email content…

… and the email recipients.

card expiry notification email recipients

That’s all. Remember to save your campaign after you’re done editing it.

Sample Email

Here is a sample card expiry notification email that you can set up:-

Dear [[customer.first_name]],

We noticed that your card ([[card.display_name]]) is set to expire in [[card.expire_days]] days on [[card.expire_date]].

In order to ensure uninterrupted service, we need you to update your payment information as soon as possible.

Please visit your account settings and update your credit card details. If you have any trouble updating your information, please contact our support team at [support email address] for assistance.

We apologize for any inconvenience this may cause and we appreciate your prompt attention to this matter.

Thank you for being a valued customer of [Company Name].

Best,
[Company Name] Team
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