Send a webhook or API request to a specific URL when a new Fluent Support ticket is opened
When a new Fluent Support ticket is opened.
Send a webhook or API request to a specific URL
Fluent Support → WebhooksEvents and actions
Automate Fluent Support and Webhooks together
Use Fluent Support events to run Webhooks actions, or Webhooks events to run Fluent Support actions. Explore both lists below to choose a workflow.
Already using Noptin? Learn how to create an automation rule.
Fluent Support→Webhooks
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Available in Noptin
Webhooks events and actions
Webhooks
1 event · 1 action
View events and actions
Events
- When a webhook is received
Actions
- Send a webhook or API request to a specific URL
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 4 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
About this connection
How the two tools fit together
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
Webhooks: Send webhook requests to external services and APIs when certain events occur on your WordPress site.
What information can you send?
Enter the receiving URL and choose the details to send.
Available details depend on the Fluent Support event or action you choose and any fields configured on your site.
Before you begin
Have these details ready
For Webhook > Send, you will need:
- Receiving URL
- Values to include in the request
Start here
Set up Fluent Support and Webhooks with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support and Webhooks from Noptin → Extensions. How to activate your license.
- Install and set up Fluent Support on your WordPress site. Connect Webhooks in Noptin using the account or server details requested in its settings.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from Fluent Support to start the automation.
- Choose Webhook > Send and complete its destination settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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