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Fluent Support → SlackEvents and actions

Use Fluent Support events to automate Slack

Choose an event from Fluent Support to start an automation, then send a message to a Slack channel or user. The action settings show what information you need to provide.

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Fluent SupportFluent SupportSlackSlack
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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Send a message to a Slack channel or user when a customer or agent replies to a Fluent Support ticket

  1. Fluent SupportWhen a customer or agent replies to a Fluent Support ticket.
  2. SlackSend a message to a Slack channel or user.

Available in Noptin

Slack actions

Messages

1 action

  • Send a message to a Slack channel or user.

Available in Noptin

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

  • When a new Fluent Support ticket is opened.
  • When a Fluent Support ticket is closed.
  • When a closed Fluent Support ticket is reopened.
  • When a customer or agent replies to a Fluent Support ticket.

Actions

  • Create a Fluent Support ticket, finding or creating the customer by email.
  • Close an existing Fluent Support ticket.
  • Reopen an existing Fluent Support ticket.
  • Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Slack: Slack is a messaging app for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

What information can you send?

Write the Slack message and add details from the event that starts this automation.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site.

Before you begin

Have these details ready

For Send Message, you will need:

  • Connected Slack account
  • A person or channel to receive the message
  • The message to send

Start here

Set up Fluent Support and Slack with Noptin

  1. Install the free Noptin plugin on your WordPress site.
  2. Activate your Noptin license, then install the Noptin add-on for Fluent Support and Slack from Noptin → Extensions. How to activate your license.
  3. Install and set up Fluent Support on your WordPress site. Connect Slack in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

  1. Choose an event from Fluent Support to start the automation.
  2. Connect Slack and choose where the message should go.
  3. Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Explore each add-on

See what else you can do

Slack integration details Fluent Support integration details

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Browse all Noptin integrations to find another starting point or destination.

Ready to connect Fluent Support and Slack?

Build the automation in your WordPress dashboard with Noptin.

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