Add a contact to a List in VerticalResponse when a new Fluent Support ticket is opened
When a new Fluent Support ticket is opened.
Add a contact to a List in VerticalResponse
Fluent Support → VerticalResponseEvents and actions
Use Fluent Support events to automate VerticalResponse
Choose an event from Fluent Support to start an automation, then choose from the VerticalResponse actions listed below. The action settings show what information you need to provide.
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Fluent Support→VerticalResponse
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Create or update a contact in VerticalResponse when a customer or agent replies to a Fluent Support ticket
- When a customer or agent replies to a Fluent Support ticket.
- Create or update a contact in VerticalResponse
Available in Noptin
VerticalResponse actions
Contacts
2 actions
View actions
- Create or update a contact in VerticalResponse
- Remove a contact from VerticalResponse
Lists
2 actions
View actions
- Add a contact to a List in VerticalResponse
- Remove a contact from a List in VerticalResponse
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 4 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
About this connection
How the two tools fit together
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
VerticalResponse: VerticalResponse is an email marketing platform that provides tools for creating and sending email campaigns, managing contacts, and tracking campaign performance, designed to help small businesses and nonprofits effectively engage their audiences.
What information can you send?
Connect VerticalResponse, then fill in the contact details it asks for. The available fields depend on your account.
Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected VerticalResponse account and the audience selected.
Start here
Set up Fluent Support and VerticalResponse with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support and VerticalResponse from Noptin → Extensions. How to activate your license.
- Install and set up Fluent Support on your WordPress site. Connect VerticalResponse in Noptin using the account or server details requested in its settings.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from Fluent Support to start the automation.
- Choose an action from VerticalResponse in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
Ready to connect Fluent Support and VerticalResponse?
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