Create or update a subscriber in Smaily when a customer or agent replies to a Fluent Support ticket
When a customer or agent replies to a Fluent Support ticket.
Create or update a subscriber in Smaily
Fluent Support → SmailyEvents and actions
Use Fluent Support events to automate Smaily
Choose an event from Fluent Support to start an automation, then choose from the Smaily actions listed below. The action settings show what information you need to provide.
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Fluent Support→Smaily
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Add a subscriber to an Automation Workflow in Smaily when a new Fluent Support ticket is opened
- When a new Fluent Support ticket is opened.
- Add a subscriber to an Automation Workflow in Smaily
Available in Noptin
Smaily actions
Subscribers
3 actions
View actions
- Create or update a subscriber in Smaily
- Remove a subscriber from Smaily
- Unsubscribe a subscriber from Smaily
Automation Workflows
1 action
- Add a subscriber to an Automation Workflow in Smaily
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 4 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
About this connection
How the two tools fit together
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
Smaily: Smaily is an email marketing platform that offers tools for creating, sending, and analyzing email campaigns, focusing on ease of use, affordability, and helping businesses engage their audiences effectively.
What information can you send?
Connect Smaily, then fill in the contact details it asks for. The available fields depend on your account.
Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Smaily account and the audience selected.
Start here
Set up Fluent Support and Smaily with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support and Smaily from Noptin → Extensions. How to activate your license.
- Install and set up Fluent Support on your WordPress site. Connect Smaily in Noptin using the account or server details requested in its settings.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from Fluent Support to start the automation.
- Choose an action from Smaily in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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