Fluent Support → MailchimpEvents and actions

Automate Fluent Support and Mailchimp together

Use Fluent Support events to run Mailchimp actions, or Mailchimp events to run Fluent Support actions. Explore both lists below to choose a workflow.

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Fluent Support

Mailchimp

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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Tag a contact in Mailchimp when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Tag a contact in Mailchimp

Choose the tag and the Mailchimp audience in the action settings. The action is set to create the contact if they do not exist.

Add a contact to an Interest Category in Mailchimp when a new Fluent Support ticket is opened

When a new Fluent Support ticket is opened.
Add a contact to an Interest Category in Mailchimp

Add a contact to a List in Mailchimp when a closed Fluent Support ticket is reopened

When a closed Fluent Support ticket is reopened.
Add a contact to a List in Mailchimp

Available in Noptin

Mailchimp events and actions

Webhooks

6 events

View events

When someone subscribes to a Mailchimp audience
When someone unsubscribes from a Mailchimp audience
When a Mailchimp contact profile is updated
When Mailchimp cleans a contact email address from an audience
When a Mailchimp contact email address changes
When a Mailchimp campaign sending status webhook is received; contact automations require a recipient email in the payload, which standard campaign notifications do not include

Lists

2 actions

View actions

Add a contact to a List in Mailchimp
Remove a contact from a List in Mailchimp

Interest Categories

2 actions

View actions

Add a contact to an Interest Category in Mailchimp
Remove a contact from an Interest Category in Mailchimp

Available in Noptin

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

When a new Fluent Support ticket is opened.
When a Fluent Support ticket is closed.
When a closed Fluent Support ticket is reopened.
When a customer or agent replies to a Fluent Support ticket.

Actions

Create a Fluent Support ticket, finding or creating the customer by email.
Close an existing Fluent Support ticket.
Reopen an existing Fluent Support ticket.
Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Mailchimp: Mailchimp is an all-in-one marketing platform that offers email marketing, automation, and analytics tools to help businesses design and send campaigns, manage contacts, and track the performance of their marketing efforts.

What information can you send?

Connect Mailchimp, then fill in the contact details it asks for. The available fields depend on your account.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Mailchimp account and the audience selected.

Start here

Set up Fluent Support and Mailchimp with Noptin

Install the free Noptin plugin on your WordPress site.
Activate your Noptin license, then install the Noptin add-on for Fluent Support and Mailchimp from Noptin → Extensions. How to activate your license.
Install and set up Fluent Support on your WordPress site. Connect Mailchimp in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

Choose an event from Fluent Support to start the automation.
Choose an action from Mailchimp in the list above and fill in its required settings.
Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Ready to connect Fluent Support and Mailchimp?

Build the automation in your WordPress dashboard with Noptin.

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