Fluent Support → ActivetrailEvents and actions

Use Fluent Support events to automate Activetrail

Choose an event from Fluent Support to start an automation, then choose from the Activetrail actions listed below. The action settings show what information you need to provide.

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Fluent Support

Activetrail

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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Tag a contact in Activetrail when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Group a contact in Activetrail

Choose the group in the action settings. This action has no create-new-contact option, so use it for a contact already in Activetrail.

Add a contact to a List in Activetrail when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Add a contact to a List in Activetrail

Group a contact in Activetrail when a new Fluent Support ticket is opened

When a new Fluent Support ticket is opened.
Group a contact in Activetrail

Available in Noptin

Activetrail actions

Lists

2 actions

View actions

Add a contact to a List in Activetrail
Remove a contact from a List in Activetrail

Groups

2 actions

View actions

Group a contact in Activetrail
Remove a Group from a contact in Activetrail

Available in Noptin

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

When a new Fluent Support ticket is opened.
When a Fluent Support ticket is closed.
When a closed Fluent Support ticket is reopened.
When a customer or agent replies to a Fluent Support ticket.

Actions

Create a Fluent Support ticket, finding or creating the customer by email.
Close an existing Fluent Support ticket.
Reopen an existing Fluent Support ticket.
Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Activetrail: Activetrail is an email marketing and automation platform that offers tools for creating and sending email campaigns, marketing automation, landing pages, and SMS marketing to help businesses engage with their customers.

What information can you send?

Connect Activetrail, then fill in the contact details it asks for. The available fields depend on your account.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Activetrail account and the audience selected.

Start here

Set up Fluent Support and Activetrail with Noptin

Install the free Noptin plugin on your WordPress site.
Activate your Noptin license, then install the Noptin add-on for Fluent Support and Activetrail from Noptin → Extensions. How to activate your license.
Install and set up Fluent Support on your WordPress site. Connect Activetrail in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

Choose an event from Fluent Support to start the automation.
Choose an action from Activetrail in the list above and fill in its required settings.
Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Ready to connect Fluent Support and Activetrail?

Build the automation in your WordPress dashboard with Noptin.

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