Add a subscriber to an Audience in Emailit when a customer or agent replies to a Fluent Support ticket
When a customer or agent replies to a Fluent Support ticket.
Add a subscriber to an Audience in Emailit
Fluent Support → EmailitEvents and actions
Use Fluent Support events to automate Emailit
Choose an event from Fluent Support to start an automation, then choose from the Emailit actions listed below. The action settings show what information you need to provide.
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Fluent Support→Emailit
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Available in Noptin
Emailit actions
Audiences
2 actions
View actions
- Add a subscriber to an Audience in Emailit
- Remove a subscriber from an Audience in Emailit
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 4 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
About this connection
How the two tools fit together
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
Emailit: Emailit is an email delivery platform that provides transactional and marketing email sending capabilities, with audience management tools to help businesses manage subscribers and send emails reliably.
What information can you send?
Connect Emailit, then fill in the contact details it asks for. The available fields depend on your account.
Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Emailit account and the audience selected.
Start here
Set up Fluent Support and Emailit with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support and Emailit from Noptin → Extensions. How to activate your license.
- Install and set up Fluent Support on your WordPress site. Connect Emailit in Noptin using the account or server details requested in its settings.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from Fluent Support to start the automation.
- Choose an action from Emailit in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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