Award points to a user when a new Fluent Support ticket is opened
When a new Fluent Support ticket is opened.
Award points to a user
Fluent Support → myCREDEvents and actions
Automate Fluent Support and myCRED together
Use Fluent Support events to run myCRED actions, or myCRED events to run Fluent Support actions. Explore both lists below to choose a workflow.
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 3 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
Available in Noptin
myCRED events and actions
myCRED
2 events · 2 actions
View events and actions
Events
- When a user gains points
- When points are deducted from a user
Actions
- Award points to a user
- Deduct points from a user
About this connection
How the two tools fit together
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
myCRED: Award virtual points to your users for various actions and let them spend those points in creative ways.
Start here
Set up Fluent Support and myCRED with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support and myCRED from Noptin → Extensions. How to activate your license.
- Install and set up Fluent Support and myCRED on your WordPress site.
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Put it together
Set up the automation in WordPress
- Choose an event from Fluent Support to start the automation.
- Choose an action from myCRED in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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