Fluent Support → EmailOctopusEvents and actions

Use Fluent Support events to automate EmailOctopus

Choose an event from Fluent Support to start an automation, then choose from the EmailOctopus actions listed below. The action settings show what information you need to provide.

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Fluent Support

EmailOctopus

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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Tag a contact in EmailOctopus when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Tag a contact in EmailOctopus

Choose the tag and the list in the action settings. The action is set to create the contact if they do not exist.

Add a contact to a List in EmailOctopus when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Add a contact to a List in EmailOctopus

Tag a contact in EmailOctopus when a new Fluent Support ticket is opened

When a new Fluent Support ticket is opened.
Tag a contact in EmailOctopus

Available in Noptin

EmailOctopus actions

Lists

2 actions

View actions

Add a contact to a List in EmailOctopus
Remove a contact from a List in EmailOctopus

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

When a new Fluent Support ticket is opened.
When a Fluent Support ticket is closed.
When a closed Fluent Support ticket is reopened.
When a customer or agent replies to a Fluent Support ticket.

Actions

Create a Fluent Support ticket, finding or creating the customer by email.
Close an existing Fluent Support ticket.
Reopen an existing Fluent Support ticket.
Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

EmailOctopus: EmailOctopus is an email marketing platform that provides businesses with tools to create, send, and analyze email campaigns, focusing on affordability and simplicity to help users effectively engage their audience.

What information can you send?

Connect EmailOctopus, then fill in the contact details it asks for. The available fields depend on your account.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected EmailOctopus account and the audience selected.

Start here

Set up Fluent Support and EmailOctopus with Noptin

Install the free Noptin plugin on your WordPress site.
Activate your Noptin license, then install the Noptin add-on for Fluent Support and EmailOctopus from Noptin → Extensions. How to activate your license.
Install and set up Fluent Support on your WordPress site. Connect EmailOctopus in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

Choose an event from Fluent Support to start the automation.
Choose an action from EmailOctopus in the list above and fill in its required settings.
Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Ready to connect Fluent Support and EmailOctopus?

Build the automation in your WordPress dashboard with Noptin.

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