Fluent Support → DripEvents and actions

Use Fluent Support events to automate Drip

Choose an event from Fluent Support to start an automation, then choose from the Drip actions listed below. The action settings show what information you need to provide.

Already using Noptin? Learn how to create an automation rule.

Fluent SupportFluent SupportDripDrip
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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Tag a contact in Drip when a new Fluent Support ticket is opened

  1. Fluent SupportWhen a new Fluent Support ticket is opened.
  2. DripTag a subscriber in Drip

Choose the tag in the action settings. Turn on the create-new-contact option if the contact does not exist yet.

Create or update a subscriber in Drip when a new Fluent Support ticket is opened

  1. Fluent SupportWhen a new Fluent Support ticket is opened.
  2. DripCreate or update a subscriber in Drip

Tag a subscriber in Drip when a customer or agent replies to a Fluent Support ticket

  1. Fluent SupportWhen a customer or agent replies to a Fluent Support ticket.
  2. DripTag a subscriber in Drip

Available in Noptin

Drip actions

Subscribers

3 actions

View actions
  • Create or update a subscriber in Drip
  • Remove a subscriber from Drip
  • Unsubscribe a subscriber from Drip

Tags

2 actions

View actions
  • Tag a subscriber in Drip
  • Remove a Tag from a subscriber in Drip

Available in Noptin

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

  • When a new Fluent Support ticket is opened.
  • When a Fluent Support ticket is closed.
  • When a closed Fluent Support ticket is reopened.
  • When a customer or agent replies to a Fluent Support ticket.

Actions

  • Create a Fluent Support ticket, finding or creating the customer by email.
  • Close an existing Fluent Support ticket.
  • Reopen an existing Fluent Support ticket.
  • Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Drip: Drip is an email marketing automation platform designed for ecommerce businesses, offering powerful segmentation, personalization, and automation tools to help grow revenue through targeted email campaigns.

What information can you send?

Connect Drip, then fill in the contact details it asks for. The available fields depend on your account.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Drip account and the audience selected.

Start here

Set up Fluent Support and Drip with Noptin

  1. Install the free Noptin plugin on your WordPress site.
  2. Activate your Noptin license, then install the Noptin add-on for Fluent Support and Drip from Noptin → Extensions. How to activate your license.
  3. Install and set up Fluent Support on your WordPress site. Connect Drip in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

  1. Choose an event from Fluent Support to start the automation.
  2. Choose an action from Drip in the list above and fill in its required settings.
  3. Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Ready to connect Fluent Support and Drip?

Build the automation in your WordPress dashboard with Noptin.

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