Fluent Support → SendlaneEvents and actions

Use Fluent Support events to automate Sendlane

Choose an event from Fluent Support to start an automation, then choose from the Sendlane actions listed below. The action settings show what information you need to provide.

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Fluent Support

Sendlane

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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Tag a contact in Sendlane when a new Fluent Support ticket is opened

When a new Fluent Support ticket is opened.
Tag a contact in Sendlane

Choose the tag in the action settings. This action has no create-new-contact option, so use it for a contact already in Sendlane.

Add a contact to a List in Sendlane when a customer or agent replies to a Fluent Support ticket

When a customer or agent replies to a Fluent Support ticket.
Add a contact to a List in Sendlane

Create or update a contact in Sendlane when a closed Fluent Support ticket is reopened

When a closed Fluent Support ticket is reopened.
Create or update a contact in Sendlane

Available in Noptin

Sendlane actions

Contacts

2 actions

View actions

Create or update a contact in Sendlane
Remove a contact from Sendlane

Lists

2 actions

View actions

Add a contact to a List in Sendlane
Remove a contact from a List in Sendlane

Fluent Support events and actions

Fluent Support

4 events · 4 actions

View events and actions

Events

When a new Fluent Support ticket is opened.
When a Fluent Support ticket is closed.
When a closed Fluent Support ticket is reopened.
When a customer or agent replies to a Fluent Support ticket.

Actions

Create a Fluent Support ticket, finding or creating the customer by email.
Close an existing Fluent Support ticket.
Reopen an existing Fluent Support ticket.
Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Sendlane: Sendlane is an email marketing and automation platform that provides tools for creating personalized email campaigns, managing customer data, and integrating with e-commerce platforms to help businesses enhance customer engagement and boost sales.

What information can you send?

Connect Sendlane, then fill in the contact details it asks for. The available fields depend on your account.

Available details depend on the Fluent Support event or action you choose and any fields configured on your site. Lists, tags, and custom fields depend on the connected Sendlane account and the audience selected.

Start here

Set up Fluent Support and Sendlane with Noptin

Install the free Noptin plugin on your WordPress site.
Activate your Noptin license, then install the Noptin add-on for Fluent Support and Sendlane from Noptin → Extensions. How to activate your license.
Install and set up Fluent Support on your WordPress site. Connect Sendlane in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

Choose an event from Fluent Support to start the automation.
Choose an action from Sendlane in the list above and fill in its required settings.
Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Ready to connect Fluent Support and Sendlane?

Build the automation in your WordPress dashboard with Noptin.

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