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Fluent Support → WooCommerceEvents and actions

Automate Fluent Support and WooCommerce together

Use Fluent Support events to run WooCommerce actions, or WooCommerce events to run Fluent Support actions. Explore both lists below to choose a workflow.

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Fluent Support events and actions

Fluent Support

4 events · 3 actions

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Events

  • When a new Fluent Support ticket is opened.
  • When a Fluent Support ticket is closed.
  • When a closed Fluent Support ticket is reopened.
  • When a customer or agent replies to a Fluent Support ticket.

Actions

  • Close an existing Fluent Support ticket.
  • Reopen an existing Fluent Support ticket.
  • Reply to an existing Fluent Support ticket as a support agent.

Available in Noptin

WooCommerce events and actions

Orders

11 events · 3 actions

View events and actions

Events

  • When a WooCommerce order is created
  • When a WooCommerce order is processed via checkout
  • When a WooCommerce order is paid
  • When a WooCommerce order is refunded
  • When a WooCommerce order is deleted
  • When a WooCommerce order is pending payment
  • When a WooCommerce order is processing
  • When a WooCommerce order is held
  • When a WooCommerce order is completed
  • When a WooCommerce order is cancelled
  • When a WooCommerce order has failed

Actions

  • Change the status of a WooCommerce order
  • Add or update a custom field on a WooCommerce order
  • Add a note to a WooCommerce order

Carts

1 event

  • When a customer abandons their cart

Customers

3 events

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  • When a customer's lifetime value surpasses a certain amount
  • When a customer has made a certain number of orders
  • X days since a customer's last order date

Subscriptions

13 events · 7 actions

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Events

  • When the trial period for a subscription has reached its end date
  • When a subscription is suspended
  • When a subscription's renewal payment fails
  • When a subscription's renewal payment completes
  • When a subscription that was cancelled by a customer or store owner has reached the end of the term covered by the last payment
  • When a subscription expires
  • When a subscription has reached its end date
  • When a subscription is created
  • When a subscription is cancelled
  • When a subscription is activated
  • X days before a subscription ends
  • X days before a subscription renews
  • X days before a saved card expires

Actions

  • Change the status of a WooCommerce subscription
  • Add or update a custom field on a WooCommerce subscription
  • Add a note to a WooCommerce subscription
  • Add a product line item to a WooCommerce subscription
  • Remove a product line item from a WooCommerce subscription
  • Apply a coupon to a WooCommerce subscription
  • Remove a coupon from a WooCommerce subscription

Products

5 events · 2 actions

View events and actions

Events

  • When a product is published
  • When a product is unpublished
  • When a product is deleted
  • When a product is purchased
  • When a product is refunded

Actions

  • Create or update a product
  • Delete a product

About this connection

How the two tools fit together

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

WooCommerce: Send bulk emails to your WooCommerce customers or customers who purchased a specific product.

Start here

Set up Fluent Support and WooCommerce with Noptin

  1. Install the free Noptin plugin on your WordPress site.
  2. Activate your Noptin license, then install the Noptin add-on for Fluent Support from Noptin → Extensions. How to activate your license.
  3. Install and set up Fluent Support and WooCommerce on your WordPress site.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

  1. Choose a Fluent Support event to start the automation.
  2. Choose a WooCommerce action from the list above and fill in its required settings.
  3. Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Explore each add-on

See what else you can do

Fluent Support integration details WooCommerce integration details

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Browse all Noptin integrations to find another starting point or destination.

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