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Easy Digital Downloads → Fluent SupportEvents and actions

Use Easy Digital Downloads events to automate Fluent Support

Choose an event from Easy Digital Downloads to start an automation, then choose from the Fluent Support actions listed below. The action settings show what information you need to provide.

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Easy Digital DownloadsEasy Digital DownloadsFluent SupportFluent Support
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Easy Digital Downloads events

Orders

9 events

View events
  • When an EDD order is created
  • When an EDD payment is pending
  • When an EDD payment is processing
  • When an EDD payment is complete
  • When an EDD payment is refunded
  • When an EDD payment is partially refunded
  • When an EDD payment is revoked
  • When an EDD payment fails
  • When an EDD payment is abandoned

Customers

1 event

  • When an EDD customer is created

Email Addresses

1 event

  • When an EDD email address is added to a customer

Discounts

6 events

View events
  • When an EDD discount code is created
  • When an EDD discount code is used
  • When an EDD discount code is activated
  • When an EDD discount is de-activated
  • When an EDD discount expires
  • When an EDD discount is deleted

Downloads

3 events

View events
  • When an EDD download is created
  • When an EDD download is bought or refunded
  • When an EDD download is deleted

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Fluent Support events and actions

Fluent Support

4 events · 3 actions

View events and actions

Events

  • When a new Fluent Support ticket is opened.
  • When a Fluent Support ticket is closed.
  • When a closed Fluent Support ticket is reopened.
  • When a customer or agent replies to a Fluent Support ticket.

Actions

  • Close an existing Fluent Support ticket.
  • Reopen an existing Fluent Support ticket.
  • Reply to an existing Fluent Support ticket as a support agent.

About this connection

How the two tools fit together

Easy Digital Downloads: Add a newsletter subscription checkbox to your EDD checkout form or automatically add new EDD customers to your newsletter or CRM.

Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.

Start here

Set up Easy Digital Downloads and Fluent Support with Noptin

  1. Install the free Noptin plugin on your WordPress site.
  2. Activate your Noptin license, then install the Noptin add-on for Fluent Support from Noptin → Extensions. How to activate your license.
  3. Install and set up Easy Digital Downloads and Fluent Support on your WordPress site.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

  1. Choose an event from Easy Digital Downloads to start the automation.
  2. Choose an action from Fluent Support in the list above and fill in its required settings.
  3. Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Explore each add-on

See what else you can do

Easy Digital Downloads integration details Fluent Support integration details

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