Create a Fluent Support ticket, finding or creating the customer by email when a booking is added
When a booking is added
Create a Fluent Support ticket, finding or creating the customer by email.
Events Manager → Fluent SupportEvents and actions
Use Events Manager events to automate Fluent Support
Choose an event from Events Manager to start an automation, then choose from the Fluent Support actions listed below. The action settings show what information you need to provide.
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Events Manager→Fluent Support
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Available in Noptin
Events Manager events
Events
3 events
View events
- When an event is published
- When an event is unpublished
- When an event is deleted
Locations
3 events
View events
- When a location is published
- When a location is unpublished
- When a location is deleted
Bookings
4 events
View events
- When a booking is added
- When a booking is deleted
- When a booking status changes
- When a booking RSVP status changes
Available in Noptin
Fluent Support events and actions
Fluent Support
4 events · 4 actions
View events and actions
Events
- When a new Fluent Support ticket is opened.
- When a Fluent Support ticket is closed.
- When a closed Fluent Support ticket is reopened.
- When a customer or agent replies to a Fluent Support ticket.
Actions
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reopen an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
About this connection
How the two tools fit together
Events Manager: Events Manager is an event registration and booking plugin for WordPress with recurring events, locations, tickets, and attendee management.
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
Start here
Set up Events Manager and Fluent Support with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Events Manager and Fluent Support from Noptin → Extensions. How to activate your license.
- Install and set up Events Manager and Fluent Support on your WordPress site.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from Events Manager to start the automation.
- Choose an action from Fluent Support in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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