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WooCommerce → WhatsAppEvents and actions

Use WooCommerce events to automate WhatsApp

Choose an event from WooCommerce to start an automation, then choose from the WhatsApp actions listed below. The action settings show what information you need to provide.

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WooCommerceWooCommerceWhatsAppWhatsApp
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Automations

Ways to connect these tools

These are examples. Available fields depend on the event and the choices on your site or connected account.

Announce when a WooCommerce order is paid using WhatsApp

  1. WooCommerceWhen a WooCommerce order is paid
  2. WhatsAppSend an approved WhatsApp template with personalized parameters to a recipient phone number.

In WhatsApp, configure the announcement destination and content for this event from WooCommerce. Include only details available from the event that are intended for these recipients. Use order details intended for the selected recipients. Keep customer and payment information out of public announcements. Choose an opted-in recipient phone number, an approved template name and its language, then map any required template variables.

Send a WhatsApp text message within 24 hours of the recipient's latest WhatsApp message to your business when a product is purchased

  1. WooCommerceWhen a product is purchased
  2. WhatsAppSend a WhatsApp text message within 24 hours of the recipient's latest WhatsApp message to your business.

Available in Noptin

WhatsApp actions

WhatsApp messages

2 actions

View actions
  • Send an approved WhatsApp template with personalized parameters to a recipient phone number.
  • Send a WhatsApp text message within 24 hours of the recipient's latest WhatsApp message to your business.

Available in Noptin

WooCommerce events and actions

Orders

11 events · 3 actions

View events and actions

Events

  • When a WooCommerce order is created
  • When a WooCommerce order is processed via checkout
  • When a WooCommerce order is paid
  • When a WooCommerce order is refunded
  • When a WooCommerce order is deleted
  • When a WooCommerce order is pending payment
  • When a WooCommerce order is processing
  • When a WooCommerce order is held
  • When a WooCommerce order is completed
  • When a WooCommerce order is cancelled
  • When a WooCommerce order has failed

Actions

  • Change the status of a WooCommerce order
  • Add or update a custom field on a WooCommerce order
  • Add a note to a WooCommerce order

Carts

1 event

  • When a customer abandons their cart

Customers

3 events

View events
  • When a customer's lifetime value surpasses a certain amount
  • When a customer has made a certain number of orders
  • X days since a customer's last order date

Subscriptions

13 events · 7 actions

View events and actions

Events

  • When the trial period for a subscription has reached its end date
  • When a subscription is suspended
  • When a subscription's renewal payment fails
  • When a subscription's renewal payment completes
  • When a subscription that was cancelled by a customer or store owner has reached the end of the term covered by the last payment
  • When a subscription expires
  • When a subscription has reached its end date
  • When a subscription is created
  • When a subscription is cancelled
  • When a subscription is activated
  • X days before a subscription ends
  • X days before a subscription renews
  • X days before a saved card expires

Actions

  • Change the status of a WooCommerce subscription
  • Add or update a custom field on a WooCommerce subscription
  • Add a note to a WooCommerce subscription
  • Add a product line item to a WooCommerce subscription
  • Remove a product line item from a WooCommerce subscription
  • Apply a coupon to a WooCommerce subscription
  • Remove a coupon from a WooCommerce subscription

Products

5 events · 2 actions

View events and actions

Events

  • When a product is published
  • When a product is unpublished
  • When a product is deleted
  • When a product is purchased
  • When a product is refunded

Actions

  • Create or update a product
  • Delete a product

About this connection

How the two tools fit together

WooCommerce: Send bulk emails to your WooCommerce customers or customers who purchased a specific product.

WhatsApp: Connect a sending Phone Number ID and manually supplied access token directly to Meta's Cloud API.

What information can you send?

Write the WhatsApp message and add details from the event that starts this automation.

Available details depend on the WooCommerce event or action you choose and any fields configured on your site.

Start here

Set up WooCommerce and WhatsApp with Noptin

  1. Install the free Noptin plugin on your WordPress site.
  2. Activate your Noptin license, then install the Noptin add-on for WhatsApp from Noptin → Extensions. How to activate your license.
  3. Install and set up WooCommerce on your WordPress site. Connect WhatsApp in Noptin using the account or server details requested in its settings.

See how to install a premium extension.

How to install the Noptin newsletter plugin

Put it together

Set up the automation in WordPress

  1. Choose an event from WooCommerce to start the automation.
  2. Choose an action from WhatsApp in the list above and fill in its required settings.
  3. Match the details from the first step to the fields in the second. Run a test, then turn on the rule.

Follow the automation rules guide if you need help creating the rule.

Explore each add-on

See what else you can do

WhatsApp integration details WooCommerce integration details

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Browse all Noptin integrations to find another starting point or destination.

Ready to connect WooCommerce and WhatsApp?

Build the automation in your WordPress dashboard with Noptin.

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