Create a Fluent Support ticket, finding or creating the customer by email when someone replies to someone else's comment
When someone replies to someone else's comment
Create a Fluent Support ticket, finding or creating the customer by email.
WordPress Comments → Fluent SupportEvents and actions
Use WordPress Comments events to automate Fluent Support
Choose an event from WordPress Comments to start an automation, then choose from the Fluent Support actions listed below. The action settings show what information you need to provide.
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WordPress Comments→Fluent Support
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Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Supported triggers and actions
Choose a trigger, then combine actions in the order you need. For a quicker setup, describe what you want to Noptin’s AI and let it build your automation rule.
When this happens (2)
- When someone leaves a comment
- When someone replies to someone else's comment
Do this (4)
- Create a Fluent Support ticket, finding or creating the customer by email.
- Close an existing Fluent Support ticket.
- Reply to an existing Fluent Support ticket as a support agent.
- Reopen an existing Fluent Support ticket.
About this connection
How the two tools fit together
WordPress Comments: Add a newsletter subscription checkbox to WordPress comment forms, allowing visitors to subscribe when they leave a comment.
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
Start here
Set up WordPress Comments and Fluent Support with Noptin
- Install the free Noptin plugin on your WordPress site.
- Activate your Noptin license, then install the Noptin add-on for Fluent Support from Noptin → Extensions. How to activate your license.
- Install and set up WordPress Comments and Fluent Support on your WordPress site.
How to install the Noptin newsletter plugin
Put it together
Set up the automation in WordPress
- Choose an event from WordPress Comments to start the automation.
- Choose an action from Fluent Support in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
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