Automations
Ways to connect these tools
These are examples. Available fields depend on the event and the choices on your site or connected account.
Create a support ticket in Fluent Support from a QuillForms submission
When a specific QuillForms form is submitted.
Create a Fluent Support ticket, finding or creating the customer by email.
Choose a support request form and use the submission trigger. In Ticket > Create, keep Customer Email mapped to [[email]], enter a fixed Ticket Title such as New support request, and build Ticket Content from the relevant submission merge tags. Select a Business Inbox if the default is unsuitable. The action finds or creates the customer by email; review the message fields before enabling the rule.
About this connection
How the two tools fit together
QuillForms: Choose the QuillForms form that starts the automation. Noptin receives its submitted answers even when QuillForms entry storage is disabled.
Fluent Support: Add a newsletter subscription checkbox to your Fluent support form or automatically add new support submissions to your newsletter or CRM.
What information can you send?
First choose the QuillForms form. Noptin then shows the answers that form collects, so you can send the right ones to Fluent Support.
Available details depend on the Fluent Support event or action you choose and any fields configured on your site.
Put it together
Set up the automation in WordPress
- Select the QuillForms form whose submissions should start the automation.
- Choose an action from Fluent Support in the list above and fill in its required settings.
- Match the details from the first step to the fields in the second. Run a test, then turn on the rule.
Follow the automation rules guide if you need help creating the rule.
